Refund Policy
Last updated: July 7, 2026
FutureVault LLC — a California limited liability company
Contact: arynnlittlejohn@icloud.com
At FutureVault, we're committed to transparency and fair treatment of every user. This Refund Policy explains how withdrawals, cancellations, and refunds work.
1. Vault Deposits — Your Money, Always Yours
FutureVault is not a bank. All funds you deposit into vaults are held by our payment partner Stripe, Inc. in accounts registered to you (not to FutureVault LLC). Your money is your money.
Unlocked Vaults
You may withdraw the full withdrawable balance from any UNLOCKED vault at any time, at no cost. Withdrawals arrive in 1–5 business days via Stripe.
Locked Vaults
Locked vaults are designed to prevent early withdrawal — this is the core product value. You cannot withdraw before the unlock date, except in the exceptions below. The unlock date is displayed and acknowledged before every deposit.
Exceptions (When We Unlock Early)
- Verified death of account holder (with documentation from executor/next-of-kin).
- Verified medical emergency (with doctor/hospital letter).
- Court order (subpoena, garnishment, etc.).
- Bug or unauthorized transaction on our end (rare — full refund + Stripe fees covered).
- Account deletion with locked balances (auto-return after unlock date).
Email arynnlittlejohn@icloud.com to request an exception (response within 48h).
2. Premium Subscription ($4.99/month)
FutureVault Premium is billed by Apple via StoreKit.
To Cancel
iPhone: Settings › tap your name › Subscriptions › FutureVault Premium › Cancel. Cancellation takes effect at end of current billing period.
Refunds
All Premium refund requests must go to Apple at reportaproblem.apple.com. FutureVault cannot process subscription refunds directly. Apple's own refund policy applies.
If Premium Features Don't Work
Email arynnlittlejohn@icloud.com. We investigate within 24h, manually grant access, and support your Apple refund request if unresolvable.
3. General
- Standard support response: 24h (Mon–Fri Pacific).
- Urgent / money-blocking: 48h response, 7 days a week.
- Contact: arynnlittlejohn@icloud.com | future-vault.com
- Governing law: California, Sacramento County.
Quick Reference
| Situation | Refund? |
|---|---|
| Withdraw from unlocked vault | Yes, no fee 1–5 business days |
| Withdraw from locked vault early | No, except exceptions N/A |
| Locked vault after unlock date | Yes 1–5 business days |
| Deposit charged but no vault balance | Full refund Within 48h |
| Cancel Premium | Access until end of period End of billing month |
| Premium refund request | Via Apple only 48h Apple response |
| Bug / unauthorized transaction | Full refund + fees Within 48h |
| Account deletion | Unlocked funds return; locked funds return after unlock Up to 30 days |
Questions? Reach us at arynnlittlejohn@icloud.com.
FutureVault LLC212 Skyline Ridge Loop
Sacramento, CA 95834-2134
United States